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Van City Seaplanes

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When a passenger who has a ticket and a confirmed reservation is denied boarding as a result of over booking:

  • a) If the passenger has not checked in 15 minutes before departure, his/her seat space will be given to another passenger waiting on standby requiring the first passenger to rebook his/her reservation.
  • b) If the passenger is denied boarding after checking in, before the cutoff times, he/she shall be offered passage on another flight to his/her destination.
  • c) If the passenger has to wait or overnight because of denial of boarding, he/she shall be compensated for his/her taxi to and from the airport to a suitable hotel and accommodations and meals will be provided at no extra cost.